Privacy Policy

The Listening Space (part of Camden Anchor Charity) respect the privacy of every person who visits or subscribes to our newsletters (“you”) and are committed to ensuring a safe online-experience. This privacy statement outlines the personal data we may collect about you and how we may process it. This privacy statement also tells you about your rights to control this data.

Responsibility for your data

The Listening Space is subject to the General Data Protection Regulation and the Data Protection Act 2018.

The Listening Space is a garden space run entirely by volunteers. We have received some funding from University College London Partners to create the website. We have also had private donations.

This Privacy Policy also outlines why The Listening Space collects personal data, how we use it, keep it safe and the rights of those whose data we hold.

Why we collect data:

We collect, store and process personal data for the following purposes:

  1. Enquiries to The Listening Space by email.

  2. Names and email addresses of those who sign up to The Listening Space newsletter which is administered and stored with Mailchimp (mailchimp.com)

We will only collect data we need to deliver our services (like the newsletter) to you.

How we use personal data:

Please note that TheListeningSpace.uk (“this site”) might contain links to external sites. This privacy statement does not cover the activities of such third parties. You should consult those third party sites’ privacy policies for information on how your data is used by them. The Listening Space does not sell or pass on personal contact details to any organisation and will not do so in future. 

What personal data do we collect?

  • We collect personal data such as your name and email address in order to reply to your query. This information is used to administer and deliver to you the support you have requested and to retain records of our communications.

  • We collect your name and email address when you sign up to receive our newsletter.

Website cookies and similar technologies

We use cookies to improve the performance of the site. The website is on the Squarespace platform (squarespace.com). Details of the cookies Squarespace uses can be found https://support.squarespace.com/hc/en-us/articles/360001264507

Use of quotes

If we use any quotes on our site from you we will ask for your permission before your quote is used.

Our legal process for processing personal data

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, organisations are required to have a legal basis for processing personal data. The legal bases we use for processing data are:

  • Consent when people opt into our mailing lists.

Individuals signed up to receiving these, can withdraw their consent at any point by contacting the Listening Space at thelisteningspacekt@gmail.com

Collection of personal data

We only collect personal data from you (your name and email address) through newsletter subscriptions (if joined) and site usage data. We do give you the option to access our sites’ homepages without subscribing or registering or disclosing your personal data. Please note that we do not intend to collect any personal data from children under thirteen years of age and no child under thirteen should submit any personal data to any of the sites. Should we discover that any such personal data has been delivered to any of the sites, we will remove that information as soon as possible.

Your rights:

Under the GDPR and the Data Protection Act 2018, you have the following rights:

  • Right to be informed. This Policy provides you with information in relation to how your data is processed. This ensures that we are transparent about what we will do with the information you supply to us.

  • Right to object to the processing that is likely to cause you damage or distress. Where you challenge the accuracy or lawful processing of your information, we will consider this.

  • Right to receive an electronic copy of any information you have consented to us holding. You can ask us to provide you with the personal data about you we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation. This is called a subject access request and we will need to verify your identity before giving such information.

  • Right to object. We will ensure that we have the right consents in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you will be able to do so by contacting us at thelisteningspacekt@gmail.com

You can make a request at any point by email thelisteningspacekt@gmail.com. We will aim to respond to a request within one month of receipt.

Data storage and transfers

Your personal data is stored on servers in the European Economic Area (EEA).

Confidentiality and security of your personal data

We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse or alteration. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features described above to try to prevent unauthorised access. We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access

  • improper use or disclosure

  • unauthorised modification

  • unlawful destruction or accidental loss

All volunteers (The Listening Space garden and website is run by volunteers) who process your personal data on The Listening Space’s behalf, for the purposes listed above, who have access to, and are associated with the processing of your personal data, are obliged to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us in line with the standards set out in the GDPR.

Who we share data with:

We share personal data with third parties who process our data for the purposes of providing services to you, such as email providers, digital file storage providers. Our chosen processors to help us do this include Google Analytics, Squarespace and Mailchimp.

Finally, we will share data with the appropriate authorities (e.g. police, law enforcement agencies and other parties) where we have a legal obligation. For example, for the detection and prevention of fraud, or where data is required in relation to a criminal offence.

We do not sell or share data with any other third parties other than those listed above, covered under the trading data clause and where we use a third party to securely process our data on our behalf.

Privacy policy updates

This privacy policy is subject to occasional revision and we place any updates on this web page. If we make substantial changes to this privacy policy, we will notify you through the website interface, or, if you have provided your email address, by email. You are responsible at all times for keeping your email address up to date. Any changes to this privacy policy will be effective immediately and your continued use of our websites after such time shall constitute your acceptance of the amended policy.